// Support
Get support
Every request goes through a private ticket on Discord. Pick the area that matches your problem and a member of staff will pick it up.
Ticket areas
Choose the right area
Open a ticket from the support channel on Discord and select one of these areas.
- Setup
Install problems, crashes and error messages.
- Payment / Purchase
Buying a license, invoices and payment confirmation.
- License
Lost key, device re-binding, expiry questions.
- Free tools / Test
Request a free license or a test of a product.
- Creators
Apply to the creators program.
- Other
Anything that does not fit above.
Before you open one
What to include
- The product name and version.
- Your Windows build (for example Windows 11 23H2).
- What you expected and what happened instead.
- A screenshot with your license key hidden.
Reply in your own ticket if you need to add details. One ticket per issue keeps things moving.
Seed phrases, private keys, passwords or a full invoice. Staff will never ask for them.
Support is staffed by people, not a queue with a guarantee. We promise no response times, only that every ticket is read.
Found something broken? Open a ticket in the Setup area, or use the bug report channel on Discord, with the details above.