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FAQ
Quick answers before you open a ticket. Half of the tickets answer themselves.
Buying
How do I buy something?
Every purchase goes through a private ticket on our Discord. Join the server, open a ticket in the support channel, choose the Payment / Purchase area and tell us the product and term you want. See the How to buy page for the full steps.
Why are there no prices on this site?
Price and payment are handled privately in a Discord ticket. Staff confirm availability first, then send the price and payment details inside your ticket.
Can I pay on this website?
No. This website has no cart, no checkout and no payment form, and it never asks for wallet addresses, card numbers or personal data. If a page claiming to be ours asks you to pay, it is not ours.
Which payment methods do you accept?
Accepted methods are confirmed inside your ticket. We will never ask you to pay anywhere else.
Can I get a refund?
Digital licenses are handled case by case through a ticket. Ask before buying if you are unsure; mandatory consumer rights are not affected.
Delivery and licenses
How do I receive my software and license?
Installers and license keys are delivered privately inside your ticket (or by direct message from staff). Builds are not published on this website or in public channels.
What does one license cover?
One license is bound to one device on first activation. The duration depends on the plan you bought. There is no automatic renewal: when a license expires, it stops, and nothing is charged.
I lost my license key. What now?
Open a ticket in the License area with your Discord account and, if you have it, your order reference. Staff will verify you and re-send it. See the License & status page.
How do the free tools work?
GUISHI FREE (ONI, KITSUNE, HWID Check and Configs) is requested through a ticket. Licenses are free, one per user and tool, and the tools keep working within their lite limits. Your Discord account needs to be at least 14 days old.
Safety
Is it safe to use?
No software can be guaranteed risk-free, and we make no promise about outcomes when a tool is used alongside third-party services. You are responsible for how you use it and for following the rules of any service you use it with.
What are your official links?
This website and the Discord invite published on it. We do not run mirrors, backup shops or resellers. A second website using our logo is a scam, and so is anyone in direct messages offering a staff discount.
What should I never send to staff?
Seed phrases, private keys, passwords, or a full invoice. Staff will never ask for them.
Help
Something is broken. Where do I report it?
Open a ticket in the Setup area, or use the bug report channel on Discord. Include the product, version, Windows build and a screenshot with your license key hidden.
Which systems are supported?
Windows 10 and 11 (64-bit) with administrator rights. A product may list extra requirements in your ticket.
Still stuck?
Ask in a ticket
If your question is not here, open a ticket and staff will answer it.